Blogs, Geen categorie

The golden rules for User Experience

 

1. Design should be made with all stakeholders and not users only.

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2. Users don’t expect all kinds of hurdles when they start using a product.

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3. Calls to action need to be personal, with reminders and with a deadline. Otherwise users will just step over them all the time.

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4. You cannot automate everything. But it’s dangerous to rely on human interaction in critical processes.

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5. Make your tools easy to work with, but be aware that users lack basic skills. So also make it possible and easy to repair mistakes.

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6. Don’t bother users with choices, if they all end up in the same bucket.

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7. Sometimes a product is used for reasons that you did never think of. Call it innovation!

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8. Use pictograms only if they are recognized directly. Rather use text. (or your users will end up at the elevator, looking for the restrooms.)

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9. Minimize warnings and reminders. If used, they must be noted and call to action directly

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10. Test your design with many users. (not only with the one that ‘drives in front of you and like mirror-writing’). The others could have another view.

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11. Users need direct feedback on their action, otherwise they keep pushing the button.

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12. Users will notice your quick fixes sooner or later

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13. If your user doesn’t talk to you anymore,this doesn’t mean she will be quiet.

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14. If design gets in the way of functionality you are making art, not a product.

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15. Make sure there is enough budget after delivering the Minimum Viable Product.

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16. Most of the software has features that are not used, because users take another route, for obvious reasons.

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17. In UX-testing it is not enough to test your product yourself. You miss things being too close.

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18. Documentation should not be needed and must never ever ruin the UX

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19. Inform users about your maintenance. Perform it at times they probably don’t need to use your services

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20. Stick to what you do best, don’t bring your product to area’s where competition is much better.

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21. Never launch a product without testing with actual users.

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22. If you advertize, make sure your whole organization lives up to the values.

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23. Even the best design cannot cope with stubbornness!

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24. Instructions for users work best when they are personal and given at the time of use.

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25. Talk to your users in their language.

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26. Visuals will change the experience of your product.

27. Products must be foolproof, especially for your new users.

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28. If the design is not right, workarounds that you never get rid of, have to do the job.

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29. Surface what matters and hide the options that are seldom used.

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30. Beware of cuckoos that use the wrong product and take all the energy of the servicedepartment.

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31. Be in touch with users that stop using your product. It might be because they look for functionality that you already offer.

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32. In manuals and testing, go beyond the happy path only.

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33. If separate teams work on different modules there is a risk that users notice lack of guidance, coordination and communication.

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34. Make sure to always delete old messages about outages or disruptions

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35. Don’t be surprised if testers miss an obvious mistake. It happens.

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36. No matter how good your design is, there are still stupid users.

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Like this Facebookpage and stay inspired! https://www.facebook.com/ExperienceofUsers/

 

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